Returns & Refunds

We want you to love your purchase. If you have changed your mind, we accept returns within 14 days of delivery.

To be eligible for a return, items must be:

Unworn and in their original condition

Returned in their original packaging

Returned with all original tags, cards and included packaging or accessories

Return Postage

The customer is responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

If an item is found to be faulty or damaged, the cost of return postage will be covered by us. Please contact us before returning a faulty or damaged item so that we can provide the appropriate return instructions.

Refunds, Exchanges & Store Credit

Once your return has been received and inspected, you may choose between a refund or store credit.

Exchanges are processed as a return and a new order. Once your returned item has been received and approved, the original purchase will be refunded to your original payment method. If you would like a different item, size or design, you will need to place a new order through our website.

Refunds will be issued to the original payment method. Please allow up to 7 working days to process your refund once your return has been received and approved.

Non-Returnable Items

Sale items, custom-made and personalised pieces are non-returnable for change-of-mind reasons.

If an item is faulty, damaged or not as described, please contact us so that we can arrange an appropriate solution.

Damaged or Faulty Items

If your order arrives damaged or you believe your item is faulty, please contact us as soon as possible with your order number and photographs of the issue.

Depending on the circumstances, we may offer a repair, replacement or refund. Where an item is confirmed to be faulty, the cost of return postage will be covered by us.

How to Request a Return

To request a return, please contact studio@vilianakorueva.com with your order number and reason for the return.

We will provide you with the relevant return instructions.

Please note that items returned without prior approval or outside the applicable return period may not be accepted.